Refund policy

The law DL 22/05/99 n.185 provides for the right of withdrawal within 14 days without any penalty and without any reason.

The customer must send within14 days from receipt of the purchased productsan email to the address: info@knitshopitaly.it or send a registered letter with receipt of return,specifying the products not accepted.

The products must be returned intact and intact to:

Kuleshova Polina

Via Martiri Croce del Biacco, 14

Bologna (BO) 40138

Italy

The return of the product is paid by the customer, who can send it via post office and/or courier.

Within 2-5 working days from the return date, the company will refund the amount paid with the exception of shipping costs.

If the customer fails to collect the package, the cost of returning the package will be deducted from the refund.